This is actually from last night but we won't tell :) I took DD's Ipod to the genius bar at the apple store. Coolest place ever. They have techs (aka geniuses) at a "bar" table - high with barstools - you make an appointment online, go to the store, meet with the tech and they fix and/or swap your equipment to solve the problem. Favorite part - the techs all wear tee shirts that say "not all superheros wear capes!" (I wasn't brave enough to take a pic of that LOL Actually the bar was PACKED and I probably coudln't have gotten one to stand still long enough had I tried. Kind of funny in this pic looks like the store is empty - that's b/c everyone is in the back of the store circling the genius bar LOL Sorry about the quality of the pic - only had the ipod and cell phone w/ me.